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Services and Complaints

Our main advantage is the individual approach to each customer. We do our best to make our customers satisfied and therefore we always try to offer the best services. In case of any problem with our product, do not hesitate to contact us immediately. For services and complaints see the instructions below.


Do not hesitate and contact us immediately if you have a problem with some of our product’s completion, setup, and maintenance or in case the product was not delivered in compliance with the parameters stated in the manual. We will do our best to solve the problem.



Nobody is perfect and it may happen that something goes wrong. In case you have trouble with our product, let us know immediately and we will solve the problem as soon as we can. Even though the situation is unpleasant for us, we will do our best to make our customer satisfied.


It is necessary to make a complaint in the store where you bought the product. All products purchased via e-shop must be sent, together with printed and filled complaint form, to this address: Dělnická 957, 749 01 Vítkov


In case of any problem, do not hesitate to contact our service desk directly by phone or E-mail.



Phone: +420 556 770 190, +420 556 770 191



Phone: +420 604 853 019 


Spare parts:

Phone: +420 605 729 017


Complaints department manager: Ing. Jiří Petráš

Phone: +420 734 559 629

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