Terms and Conditions

Terms and Conditions of SEVEN SPORT s.r.o.

These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the "Purchase Agreement") concluded between the seller and another natural person (hereinafter referred to as the "Buyer" or also the "Customer") through the online store operated by the company SEVEN SPORT s.r.o. on the website located at the internet address www.insportline.cz.

The Terms and Conditions do not apply to cases where a person intending to purchase goods from the seller is a legal entity or a person acting when ordering goods within the scope of their business activity or within the scope of their independent performance of a profession.

Provisions deviating from the Terms and Conditions may be agreed upon in the Purchase Agreement. Deviating provisions in the Purchase Agreement take precedence over the provisions of the Terms and Conditions.

The provisions of the Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement and the Terms and Conditions are drawn up in the English language. The Purchase Agreement may be concluded in the English language.

The wording of the Terms and Conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the effective period of the previous wording of the Terms and Conditions.

All presentation of goods placed on the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase agreement regarding these goods. The provisions of Section 1732(2) of the Civil Code shall not apply.

1. Order and Protection of Personal Data
When placing an order, your valid identification details (first name, surname, address, telephone number, email) will be required. This information is necessary for the issuance of a tax document and the delivery of goods. The seller shall not be liable for any problems arising from the provision of incorrect or incomplete information, especially in the event that a telephone contact is not provided.

SEVEN SPORT s.r.o., the operator of the online store www.insportline.cz, is a registered controller of personal data (registration number with the Office for Personal Data Protection is 00065897) and guarantees the security of the data provided by you. This online store is a member of the Association for Electronic Commerce (APEK).

By doing so, it commits to adhering to all rules established by APEK. The company declares that information about customers (buyers) is stored in accordance with the valid laws of the Czech Republic, in particular with the Personal Data Protection Act No. 101/2000 Coll., as amended by subsequent amendments and regulations. By concluding the contract, the buyer agrees to the processing and collection of their personal data in the seller's database after the successful fulfillment of the contract, until such time as they express their disagreement with this processing in writing. Furthermore, by concluding the contract, the buyer agrees to the automatic completion of the buyer's personal data in the shopping cart upon entering the buyer's telephone number or email. The buyer agrees to the sending of commercial offers. The buyer has the right to access their personal data and the right to correct it, including other legal rights regarding this data. Customers' personal data is fully secured against misuse. The seller does not transfer customers' personal data to any other person. An exception is made for external carriers, to whom customers' personal data is transferred to the minimum extent necessary for the delivery of goods. The customer may request in writing the removal of their data from the company's (seller's) database. Goods purchased through the e-shop www.insportline.eu may not be resold without the written consent of SEVEN SPORT s.r.o.

2. Order Confirmation
The order is accepted within 24 hours; we will send you an order receipt confirmation by email, and you will also be informed by email once the ordered goods have been dispatched. For some orders (e.g., in the case of larger quantities, etc.), we will contact you by phone to confirm the order.

3. Cancellation of Order
Once an order has been created, it can no longer be cancelled (or modified in any way), as the preparation and dispatch of the goods to the customer may already be underway, and the goods may have already been handed over to the carrier.

The seller reserves the right to cancel (not accept) an order or a part thereof in the event that the goods are no longer manufactured or supplied, or if the price from the supplier of the goods has changed significantly. In the event that this situation occurs, the seller will immediately contact the buyer for the purpose of agreeing on further steps. If the buyer has already paid part or the entire amount of the purchase price, this amount will be returned to them.

4. Delivery of Tax Document and Warranty Certificate
The tax document is sent in electronic form. The manufacturer's warranty certificate, if provided by the manufacturer, is sent along with the goods, already validated. For goods that do not include an original manufacturer's warranty certificate, the tax document serves as the warranty certificate, provided it contains all the necessary data (name and surname, name or business name of the seller, its identification number, registered office in the case of a legal entity, or place of residence in the case of a natural person).

he buyer agrees to the use of means of distance communication when concluding the purchase agreement. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase agreement (costs of internet connection, costs of telephone calls, etc.) shall be borne by the buyer himself/herself.

5. Payment
The seller allows the customer to pay the pre-agreed price (for the goods and their transport to the customer) by selecting one of the payment options provided below:

By payment card – online: After submitting the order, you will be redirected to a secure online interface for credit card payment. This is the fastest payment method.
Fast payment PayPal: A fast and secure online payment. After submitting your order and selecting your bank, you will be automatically redirected to the login screen of your online banking, where you only need to confirm the automatically pre-filled payment order after logging in. We record the payment in our account within a few minutes, and we dispatch the goods immediately.

Pursuant to the Act on Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to register the received revenue with the tax administrator online; in the case of a technical failure, no later than within 48 hours.

The seller reserves the right to cancel an order in the following cases:

An order with online payment by payment card, PayPal, or standard bank transfer that remains unpaid within 7 days.

If a purchase agreement is concluded without the simultaneous physical presence of the parties (i.e., via "means of distance communication") or if such negotiations lead to the conclusion of an agreement outside of the premises usually used for the entrepreneur's business, the customer (buyer) has the right to withdraw from the purchase agreement within a period of fourteen days. This period runs from the day:

Conclusion of the contract
In the case of a purchase agreement, from the day of receipt of the goods

In the case of an agreement whose subject matter is several types of goods or the delivery of several parts, from the day of receipt of the last delivery of the goods, or

In the case of an agreement whose subject matter is a regular, repeated delivery of goods, then from the day of receipt of the first delivery of the goods.

It is possible to withdraw from the contract by sending a written withdrawal from the contract to the seller's registered office address, or by completing and sending a sample withdrawal form, which you can find here.

6. Price and types of delivery:
At present, we offer transport of goods with the companies GLS, PPL and Schenker.

In the second step of the shopping cart, please select your preferred carrier from the offered options (the list of offered types of transport varies depending on the size and weight of the goods in your order). The seller reserves the right to change the carrier for a specific shipment in order to optimize and accelerate the process of delivering the goods to the customer.

Shipping abroad

price – 20 € including VAT

Express delivery in the CZ

transport price – 2.9 € including VAT

PPL Sprint in the CZ

transport price – 11.9 € including VAT

DB Schenker

30 – 350 € including VAT (depending on the weight of the shipment)
Upon delivery of the shipment, please check whether the product packaging is damaged. If the packaging shows signs of damage (e.g., it is torn, unglued, etc.), do not accept the goods or accept them with reservations.
Goods shipped on pallets must be wrapped in protective foil and cross-sealed with inSPORTline company tape. If the foil or tape is damaged, accept the shipment with reservations or do not accept it at all.
If you discover damage to the product after unpacking, contact us immediately. When unpacking, take care not to damage the packaging and internal padding; in your own interest, do not discard the packaging and keep it for some time.

7. Delivery Time:
The delivery time is up to 5 working days for all delivery methods, unless stated otherwise. In the event that it is not possible to process the order or some goods are not in stock, we will inform you of this fact immediately. We do not accept responsibility for delays in delivery caused by the carrier.

8. Withdrawal from the contract and return of goods:
If the contract was concluded using means of distance communication, the consumer has the right, by law, to withdraw from the contract without giving any reason and without any penalty within 14 calendar days from the day of:

conclusion of the contract;
in the case of a purchase contract, the day of receipt of the goods;
in the case of a contract whose subject matter is several types of goods or the delivery of several parts, the day of receipt of the last delivery of goods; or
in the case of a contract whose subject matter is regular repeated delivery of goods, the day of receipt of the first delivery of goods.

Conditions for withdrawal from the contract:
The withdrawal period is considered observed if the consumer sends a notice to the seller during this period stating that they are withdrawing from the contract:

You may withdraw from the contract by filling out and sending a model withdrawal form, which you can find here (after delivery of this withdrawal from the contract, a confirmation of its receipt will be sent to you in text format).
Withdrawal from the contract may also be made in writing and sent to the address: Čermenská 486, Vítkov 74901, Opava District.

If the goods show signs of wear or are damaged or incomplete (including accessories, warranty card, manual, etc.), the seller has the right to claim compensation.

If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller (postage, packaging, or other transport), even in the case where the goods cannot be returned by standard postal service due to their nature.
If the customer (buyer) exercises the right to withdraw from the contract, the seller is only entitled to reimbursement of the actual costs incurred in connection with the return of the goods.
Money for the goods will be returned to you by transfer to your bank account, immediately after the delivery of all required documentation, for example, the account number for sending the payment.
The seller is obliged to return the paid financial amounts to the customer (buyer) no later than 14 days from the withdrawal. However, the seller is not obliged to return the received funds to the customer (buyer) before the customer (buyer) hands over the goods or proves that they have sent the goods to the seller.
The seller is entitled to unilaterally set off a claim for compensation for damage incurred on the goods against the buyer's claim for a refund of the purchase price.
In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829(1) of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, up until the time the goods are received by the buyer. In such a case, the seller shall return the purchase price to the buyer without undue delay, cashless to an account designated by the buyer.
If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition subsequent that if the buyer withdraws from the purchase contract, the gift agreement regarding such a gift ceases to be effective, and the buyer is obliged to return the provided gift to the seller along with the goods.

If the customer (buyer) withdraws from the contract, the customer (buyer) shall send or hand over to the seller, without undue delay, no later than 14 days from the withdrawal from the contract, the goods that they received from them.

Upon withdrawal from the contract, the customer (buyer) shall send or hand over the goods back to the seller, together with a cover letter, and that is:

to the address of the service department: Čermenská 486, Vítkov 74901, Opava district, and that is together with a cover letter and a copy of the invoice.

The seller is responsible to the consumer that the item sold is in conformity with the purchase contract upon receipt by the buyer, in particular that it is free of defects. In the event of a discrepancy with the purchase contract, the customer (buyer) has the right to withdraw from the contract. The customer (buyer) has the right to have the seller bring the item into a state corresponding to the purchase contract, free of charge and without undue delay, according to the customer's (buyer's) requirement, either by exchanging the item or by repairing it. If such a procedure is not possible, the buyer may demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the customer (buyer) knew about the discrepancy with the purchase contract before receiving the item or caused the discrepancy with the purchase contract themselves. The seller also reserves the right to printing errors.

9. Warranty and Customer Service:
The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

The seller is liable to the buyer that the goods are free of defects upon receipt. In particular, the seller is liable to the buyer that the goods:

correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed properties,
are suitable for the purpose for which the buyer requires them and to which the seller has agreed,
. are delivered with the agreed accessories and instructions for use, including instructions for assembly or installation.

seller is liable to the buyer that, in addition to the agreed properties:

the goods are suitable for the purpose for which goods of this type are usually used, with regard to the rights of third parties, legal regulations, technical standards, or codes of conduct of the given industry, if no technical standards exist,
the goods correspond in quantity, quality, and other properties, including durability, functionality, compatibility, and safety, to the usual properties of goods of the same type that the buyer can reasonably expect, with regard to public statements made by the seller or another person in the same contractual chain, in particular through advertising or labeling,
the goods are delivered with accessories, including packaging, installation instructions, and other instructions for use that the buyer can reasonably expect,
the goods correspond to the quality or design of a sample or model that the seller provided to the buyer before concluding the contract.

unless the seller specifically warned the buyer before concluding the contract that a certain property of the goods differs and the buyer expressly agreed to this upon concluding the contract.

The seller is not bound by a public statement pursuant to paragraph b) of the preceding subsection if they prove that they were unaware of it, or that it was amended by the time of concluding the contract in at least a comparable manner to that in which it was made, or that it could not have influenced the decision to purchase.

If a defect manifests itself within one year of receipt, it is considered that the goods were already defective at the time of receipt, unless the nature of the goods or the defect precludes this. This period does not run for the time during which the buyer cannot use the item, in the event that they have rightfully complained about the defect.

The buyer may complain about a defect that manifests on the goods within two years of receipt.

The right to defective performance does not belong to the buyer if they caused the defect themselves.

A defect in the goods is not considered to be wear and tear caused by their normal use, or, in the case of used goods, wear and tear corresponding to the extent of their previous use.

Any complaints will be handled individually by mutual agreement to your satisfaction, in accordance with the applicable legal framework. The buyer is obliged to inspect the goods upon receipt to identify any potential defects. If such damage is found, the buyer is obliged to report this fact to the supplier without undue delay. We will provide you with information about the nearest service center by phone or email. If the complaint is justified, the buyer (consumer) has the right to reimbursement of costs reasonably incurred in connection with the filing of the complaint, including the costs of transporting the claimed goods back to the seller, provided that the buyer exercises the right to their reimbursement with the seller no later than one month after the expiry of the period in which the buyer is entitled to point out the defect of the goods. In the event of an unjustified complaint, the buyer shall bear all necessary costs.

For marked fitness models, a quality warranty on the frame will be provided for a period of 10 years from receipt of the goods.

For marked massage chairs, a quality warranty on the entire product (excluding upholstery) will be provided for a period of 5 years from receipt of the goods.

For Crussis e-bikes, we provide an extended warranty of +1 year for free. The same conditions apply to the extended warranty as to the statutory warranty.

For all bicycles of the brands inSPORTline, ISL, Kellys, 4EVER, Devron, DHS, Kreativ, and also for all e-bikes, a quality warranty on the bicycle frame will be provided for a period of 10 years from receipt of the goods.

For marked W-TEC products, a quality warranty against potential material defects will be provided for a period of 3 years from receipt of the goods.

The quality warranty does not cover:

Wear and tear caused by normal use (for example, wear of rubber and plastic parts, moving mechanisms, joints, brake pads or shoes, chains, belts, tires, cassettes/sprockets, and the like).
Improper use of the product.
Improper storage.

Complaint and Service Request Procedure

Notify us by filling out the online form.

Deliver the goods in person or send them as a registered parcel (do not send cash on delivery) to:

Service Department, SEVEN SPORT s.r.o., Čermenská 486, Vítkov, 74901, okr. Opava. Please include a cover letter and a copy of the invoice or other proof of purchase (this is the fastest way to process your complaint).
For larger items, it is possible to arrange a pickup by a transport company via telephone.
Customers can inquire about the status of their complaint via email at reklamace@insportline.cz.
Customers will be informed about the completion and outcome of the complaint in writing.

10. Free size exchange:
In case of purchasing goods via an e-shop with the label "free size exchange," we provide the option to exchange goods for a different size. An exchange can only be made for a size variant that is in stock in the e-shop (if it is in stock at a physical store, a new order must be created; money for the original goods will be returned to the buyer). You can use the free size exchange only once, provided that the goods you are returning as the buyer under this warranty must be packed in an intact original packaging or box (we recommend using the sturdy transport packaging in which the goods were delivered to you), must not show signs of use, and must be complete and undamaged. Send the goods back to the service department address (SEVEN SPORT s.r.o., Čermenská 486, Vítkov 74901, Opava district) together with a cover letter (information about which size you require) and a copy of the invoice. If you inform us via an electronic form, we, as the seller, will arrange for the pick-up of the goods at our expense. The courier of the transport company will take the packed goods from you, and we will send you the correct size for free. This free size exchange service can be applied within 30 days of receiving the goods.

11. Discounts:
Discount coupons – terms of use:

A discount coupon can be applied to one purchase only.
A discount coupon cannot be applied to an already created order.
A discount coupon cannot be used to pay for shipping fees or services.
A discount coupon cannot be replaced if you cancel an order or part of it, or if you return the goods within the statutory period.
A discount coupon cannot be replaced even in the event of a product claim, where the payment for the goods is returned; only the value with the discount deducted will be refunded.

12. Review verification:
All reviews provided through the e-shop www.insportline.cz are verified and obtained via the Heureka portal’s (www.heureka.cz) customer satisfaction questionnaire, which the service sends 6 days after an order is created. The reviews are automatically imported to the e-shop www.insportline.eu.

13. Other rights and obligations of the contracting parties:
The buyer acquires ownership of the goods upon payment of the full purchase price of the goods. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of the provisions of Section 1826(1)(e) of the Civil Code. The buyer agrees to the sending of information related to the goods, services, or the business of the seller to the buyer's electronic address and further agrees to the sending of commercial communications by the seller to the buyer's electronic address. The Czech Trade Inspection Authority, with its registered office at Gorazdova 1969/24, 120 00 Prague 2, Company ID: 000 20 869, website address: https://www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract.

14. Service accessibility
In accordance with Section 14 of Act No. 424/2023 Coll., on accessibility requirements for certain products and services, the company SEVEN SPORT s.r.o. publishes information on how the electronic commerce service on the website www.insportline.cz meets accessibility requirements. Full information, including a description of individual accessibility requirements, identified non-compliances, exceptions pursuant to Section 12 of the Act, a contact point for feedback, and the procedure for enforcing rights before the Czech Trade Inspection Authority, are published in a separate document "Accessibility Statement," which is available in the website footer. For accessibility feedback, reporting barriers, or requesting alternative solutions, please contact us via email at podpora@insportline.cz. We also provide information about the accessibility of the service in audio format upon request.

15. Final provisions:
These terms and conditions apply in the event of purchasing goods from the company SEVEN SPORT s.r.o., Company ID: 268 47 264, with its registered office at Kutnohorská 531, Štěrboholy, Prague 10, Postal Code 109 00.